Refund policy

Returns & Refund Policy

At Day One Tees, every order is made with care and attention to detail. Because most of our items are custom-made or made-to-order, please review our policy below before purchasing.

Custom & Personalized Items

All custom and personalized items are final sale and cannot be returned or refunded.

Before your item is printed, a mockup will be sent for your review and approval. This gives you the opportunity to confirm design, spelling, colors, placement, and overall appearance. Once the mockup is approved, the design is considered final and will be printed exactly as shown.

By approving the mockup, you acknowledge that all details are correct. Day One Tees is not responsible for errors that were present in the approved mockup, including spelling, sizing, placement, or design choices.

Please review your mockup carefully before approving, as changes cannot be made after approval and refunds or returns will not be issued for approved custom items.

Ready-Made Items

Non-custom items may be eligible for return within 7 days of delivery if they meet the following conditions:

  • Item must be unworn, unused, and unwashed

  • Item must be in original condition

  • No damage, stains, or odors

  • Proof of purchase is required

Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

Damaged or Incorrect Orders

If you receive an item that is damaged, defective, or incorrect, you must contact us within 48 hours of delivery. Please include:

  • Your order number

  • A clear photo of the item

  • A description of the issue

If approved, we will replace the item or issue a refund at no additional cost.

Refund Processing

Once your return is received and approved, refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank.

Non-Refundable Situations

We do not offer refunds for:

  • Incorrect size selected by customer

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  • Spelling or information provided incorrectly by customer

  • Normal wear and tear

  • Delayed shipping caused by carrier